Q. How do I become certified in Lab Management Online?
A. To become certified you must successfully complete your course, achieving 80% or higher in all assessments.
Q. I would like to reset my course?
A. Please log a ticket with firstname.lastname@example.org and we will reset it for you.
Q. How do I use your key performance indicators to manage my employees?
A. The Performance management process in chapter 2, module1 provides a detailed understanding of how to set SMART goals, measure key performance indicators, review performance and give performance feedback.
Q. How do I delegate work effectively to my employees?
A. Chapter 1, module 4 describes a delegation plan and delegation tools to ensure effective delegation and up to standard outcomes from employees.
Q. How do I effectively lead my team in the face of constant change?
A. Chapter 3, module 1 and 3 provides a detailed understanding of how to affect human behavior positively through technology, process, organisational and regulatory changes affecting the laboratory environment.
Q. How can I contribute to the bottom-line of my laboratory?
A. Chapter 4, module 6 and 7 describes ways to control operational costs, and how to interpret financial statements so that you can make better financial decisions.
Q. What tools can I use to assess risk in my laboratory and reduce our non-conformance rate?
A. Chapter 5, module 12 provides a detailed understanding of the risk assessment process and strategies to manage and reduce risk.
affect human behavior positively through technology, process, organisational and regulatory changes affecting the laboratory environment.
Q. Why take a quiz and an assessment?
A. To test what you have learnt and ensure you understand it.
Q. Do the questions in an assessment change?
A. No, they are the same but the sequence of questions and answers are shuffled.
Q. How long do I have access to the course?
A. 3 month period