PROGRAM

Laboratory Management in Practice


Program purpose

The purpose of the program is to provide the learner with knowledge and understanding of the fundamental management skills, behaviors and attitudes required to manage and lead laboratory teams towards achievement of goals.


Program scope

The Laboratory Management in Practice program addresses the following knowledge areas:

  • The laboratory ecosystem and how it impacts the laboratory.

  • The core skills required to manage and lead a team in the laboratory.

  • Basic financial activities to participate in financial management within the laboratory.

  • Basic financial knowledge to participate in basic business activities.

  • Management tools and techniques used to plan, measure, control and improve the quality and performance of the laboratory.

_MG_0084.JPG

“A very good program. I could implement new things in my lab. I will definitely recommend this program.”

- Laboratory Management in Practice Program Graduate, PathCare

Learning objectives and outcomes

The objectives of the Laboratory Management in Practice program are to:


Numbers-black-02.jpg

Learning objective 1:
Provide a clear understanding of the role of the laboratory within the overall vision and mission of the organization.

Learners will discover and gain insights about:

  • The context in which the laboratory operates (the role of the laboratory in achieving the organization’s strategic goals).

  • The formulation of the lab strategy (establish what the competitive advantage of the laboratory in which the person works, is.).

  • The operational management process in the laboratory.

  • The potential inefficiencies in the process, the impact on productivity and how to plan to address the inefficiencies identified in the process flow.

  • The value of delegation in managing and monitoring the plan to address the gap identified in the process flow.


Numbers-blue-06.jpg

Learning objective 2:
Provide knowledge of core team skills required to effectively manage a team in a laboratory.

Learners will discover and gain insights about:

  • The stages of team development.

  • Team composition and process elements required for an effective team.

  • The diversity in teams.

  • Strategies to ensure optimal functioning of teams in the lab.

  • SMART objective setting and performance improvement.

  • Effective feedback in the performance management process.


Numbers-blue-07.jpg

Learning objective 3:
Provide knowledge of core management skills required to effectively manage change in a laboratory and lead a team.

Learners will discover and gain insights about:

  • Leadership.

  • Potential development areas of a leader.

  • Coaching and mentoring in the performance management process.

  • Change and how to motivate a team to embrace change.

  • Characteristics required to be an effective change agent.


Numbers-black-05.jpg

Learning objective 4:
Provide knowledge of basic financial activities to participate in financial management within their laboratory.

Learners will discover and gain insights about:

  • The purpose and value of financial management.

  • Various financial activities that take place in the laboratory.

  • Reading and analysing the main types of financial statements to determine the financial status of the laboratory.

  • Developing a baseline budget to do financial forecasts for the laboratory.


Numbers-black-06.jpg

Learning objective 5:
Provide knowledge of the skills to manage and improve the quality of laboratory processes and systems.

Learners will discover and gain insights about:

  • Quality principles and requirements for enhancing quality assurance systems.

  • The analysis of quality control data to ensure accurate and reliable laboratory tests.

  • Utilizing quality improvement tools to plan basic improvement projects in the laboratory.

  • Laboratory customer requirements and ways to monitor customer satisfaction.


Qualification of instructional personnel

Olivia Parbhunath is a Principal Consultant at LTS Health Learning with a master’s degree in quality management. With over 15 years of experience in diagnostics, Olivia brings a deep understanding of key trends in the private and public diagnostics industry, helping laboratories to develop their workforce to deal with the pressures of today and the opportunities of tomorrow. A medical technologist by training, Olivia has extensive and strong experience in a technical environment (laboratory), as well as quality assurance. This is backed by her exceptional academic record coupled with her natural passion for training and education. Olivia’s knowledge of both the business and technical aspects of a laboratory enable her to be an excellent facilitator.

 

Program duration

  • 5 Days

  • Classroom based

Program content

  1. Manage operations and processes

  2. Manage teams in the laboratory

  3. Leadership and change management

  4. Manage laboratory finance

  5. Quality management in the laboratory

Requisites to earn the certificate

Individuals will receive a certificate on successful completion of a summative assessment at the end of the program.

Special requirements

Must be proficient in using a computer.

Fees, deadlines, cancellation and refund policies

Please contact us for our policy.

Accreditations

  • 30 Contact Hours – American Society for Clinical Laboratory Science (PACE)

  • 30 CPD – Royal College of Pathologists

  • 30 CEUs – Level 1 Society of Medical Laboratory Technologists of South Africa (SMLTSA)

  • 30 CEUs – Level 1 Health Professions Council of Namibia (HPCNA)

Commercial support disclosure

LTS Health Learning is an affiliate of LTS Health Pty (Ltd).

Inferences

The learner will understand the fundamentals of management skills, behaviors and attitudes required to manage and lead laboratory teams towards achievement of goals.