Master advanced tools and methodologies to transform opportunities into tangible results.



From Champion to Master, and beyond
Overview of business improvement methodology
Performance improvement in the laboratory

Course overview

The Power of Process Master course provides the ultimate level of knowledge of laboratory process, and how to use this knowledge to improve performance. The Power of Process Master certificate equips you with sought-after skills for you to make significant contributions to performance improvement. You will learn how to directly impact quality and the bottom line in your laboratory.

The 8 Principles of Laboratory Performance are used as the framework of understanding for this course. The Power of Process Master course enables you to actively transform improvement opportunities into reality. The course teaches how to map complex laboratory processes in great detail and create a virtual model of your laboratory. You will also learn how to capture, analyze and present laboratory data for simulation purposes and lead teams through improvement initiatives improvements in your laboratory.

What you'll learn from this course

  • Take a leadership role in the improvement of laboratory performance
  • Develop advanced techniques that allow you to take action with confidence
  • Understand the impact and implications of actions on the whole laboratory
  • Interpret advanced simulation reports and take the lead on improvement initiatives
  • Create a rigorous business case and project plan for performance improvement
  • Manage key stakeholders before, during and after initiatives and projects

1. Understanding laboratory performance

Laboratory performance defined
Performance measurement in yourlaboratory
Setting useful performance targets

2. Key performance indicators in the laboratory

Demand behaviour
Demand characteristics
Time allocation
Turnaround time

3. Laboratory process analysis

Brainstorming in the performance context
Useful fact-finding frameworks
Waste evaluation in your process

4. Practical ways to improve performance

Developing scenarios for simulation
Process simulation and analytics
Predictive and prescriptive analytics in the laboratory
Validation – making sure your model is correct

5. Understanding your simulation results

Establishing laboratory turnaround time
Comparing current and future flows
Establishing your workforce utilization
Establishing your technology utilization

6. Prioritizing improvement initiatives

Conducting basic feasibility studies
Sensitivity analysis and risk
Alternative scenario development

7. Developing a business case

Strategy alignment and operational objectives
Influencing the bottom line
Risk considerations
Measuring impact on other units
Stakeholder negotiation

8. Implementing improvement initiatives

Planning your project
Communicating goals and progress
Useful management tools
Ongoing performance monitoring
Gathering and validating data
Interpreting reports to take action


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Get to the heart of your lab's performance.

Find out more about how it can boost your career and make a difference in your lab.