Master advanced tools and methodologies to transform opportunities into tangible results.



From Champion to Master, and beyond
Overview of business improvement methodology
Performance improvement in the laboratory

Program purpose

The purpose of the program is to equip the learner with advanced tools and methodologies to analyze laboratory performance and to transform opportunities into tangible results.

The 8 Principles of Laboratory Performance are used as the framework of understanding for this program. The Power of Process Master program enables you to actively transform improvement opportunities into reality. The program teaches how to map complex laboratory processes in great detail and create a virtual model of your laboratory. You will also learn how to capture, analyze and present laboratory data for simulation purposes and lead teams through improvement initiatives improvements in your laboratory.

Learning objectives and outcomes

  • Identify the Key Performance Area’s and Indicator’s used to measure laboratory Performance
  • Gather laboratory performance data and conduct performance calculations
  • Perform a process analysis and propose improvement initiatives
  • Interpret advanced simulation reports and take the lead on improvement initiatives
  • Build a business case to improve laboratory performance
  • Implement a laboratory performance improvement project and manage change

1. Understanding laboratory performance

Laboratory performance defined
Performance measurement in yourlaboratory
Setting useful performance targets

2. Key performance indicators in the laboratory

Demand behaviour
Demand characteristics
Time allocation
Turnaround time

3. Laboratory process analysis

Brainstorming in the performance context
Useful fact-finding frameworks
Waste evaluation in your process

4. Practical ways to improve performance

Developing scenarios for simulation
Process simulation and analytics
Predictive and prescriptive analytics in the laboratory
Validation – making sure your model is correct

5. Prioritizing improvement initiatives

Conducting basic feasibility studies
Sensitivity analysis and risk
Alternative scenario development

6. Developing a business case

Strategy alignment and operational objectives
Influencing the bottom line
Risk considerations
Measuring impact on other units
Stakeholder negotiation

7. Implementing improvement initiatives

Planning your project
Communicating goals and progress
Useful management tools
Ongoing performance monitoring
Gathering and validating data
Interpreting reports to take action


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Get to the heart of your lab's performance.

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