How advanced process knowledge can drive the success of consolidation.

Viapath made use of the LTS Power of Process Champion course to get its laboratory staff ready for a major consolidation.

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Gearing the team for change.
Viapath was in the process of consolidating three of its laboratories. To ensure a successful project, it required staff to play a hands-on role in driving this change.

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Structure, empower and sustain.
The Power of Process was used to motivate and structure teams, empower staff to make meaningful contributions and drive sustained improvement.

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Technical staff that are confident to manage.
The Power of Process not only provided critical skills, but motivated teams to embrace the change and drive the project to successful conclusion.

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“The Power of Process  course helped our laboratory gear for the change of a consolidation."

- Nicki Kirkman, Viapath, Head of Pathology Modernisation and Performance



Power of Process

“It’s hard to find the right course to develop key skills in the  laboratory — especially those that look at efficiency and quality."

- Nicki Kirkman, Viapath

Viapath is a unique partnership of clinical, scientific and operational expertise, in the process of consolidating three of its laboratories.

To gear for this major change, Viapath enrolled staff in the Power of Process Champion course to be better able to measure and improve performance. Not only did the course amount to an immediate skills gain – it provided an ideal environment for staff to participate and buy into the coming change.


The approach

The Power of Process course helps laboratory professionals understand how to improve clinical results and drive financial sustainability with laboratory processes. The course provides a very strong technical foundation in detailed laboratory process mapping and introduces the concept of performance simulation. Rooted in The 8 Principles of Laboratory Performance, graduates learn how to structure their laboratory for performance, empower staff and sustain improvement.

Viapath: Using the Power of Process to Gear for Change

Using The 8 Principles of Laboratory Performance, Viapath teams were introduced to the laboratory system and how changes impact turnaround time, cost and quality. Teams quickly advanced from drawing rudimentary processes to creating detailed, accurate process maps of their laboratory using powerful, leading practice methodologies. At the end of the course, participants had a holistic view of the laboratory and were equipped to measure performance and make a positive impact.


Measure and influence laboratory performance.
The Power of Process drives performance improvement initiatives using facts and figures. It empowers staff to act by understanding the impact of change. Track ongoing performance with accuracy. “We have now mapped the processes in our laboratory using the skills gained from the course.”


A holistic, system-wide understanding of the laboratory.
Laboratory staff understand how changes in performance can influence laboratory bottom line and quality in great detail. It engenders a goal-driven common language when it comes to performance initiatives and establish trust between teams through greater transparency.


Preparing for change and driving ongoing improvement.
The course ensures that effort is aligned and focused on achieving the biggest possible impact. Get teams to share valuable knowledge and insight gained during changes and performance improvement initiatives.

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Using the newly developed skills and boosted team morale from the Power of Process course, the Viapath team could effectively gear for change and understand how to plot their way to performance.


Establishing the baseline.
Using process mapping and analysis techniques, teams could understand current performance - a cornerstone in continuous improvement.

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Determining future potential.
Expected change in processes could be anticipated, quantified and planned for, allowing for a much more accurate change transition .

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Plotting the way to performance.
A plan could be established to ensure continuous improvement takes place and that everyone in the team understands their role.


"I would definitely enrol new team members in the course and I am particularly looking forward to the next level Power of Process Master course."


- Nicki Kirkman, Viapath


What course graduates say:

Great course, great presenter and great opportunity to learn.
This was a great course. I would really like to attend the Master course.
Excellent course. Well organised and practical exercises helped us to understand concepts.

The Power of Process can help your laboratory plan for performance and sustain improvements.