Take on increasing test volumes with confidence.

How were Spectrum Health’s Advanced Technology Laboratories (ATL) able to confidently push increasing Hepatitis volumes through their existing systems?


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Context: Expecting increased test volume

Spectrum Health expected the volume of Hepatitis requests to increase in the future as it ramped up clinic operations. The hospital needed to ascertain the test volume at which the Advanced Technology Laboratories lab performance would be affected negatively.

Approach: Accurate analysis of resources and processes

A sensitivity analysis on existing resources and processes was performed. Different Hepatitis test volumes were applied, increasing in increments of 25%. The analysis showed that the high throughput capacity of their existing systems would allow for 100% increase in test volume, or more.


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“The laboratory modeling capability of the service enabled us to accurately determine the latent capacity of our resources. With this information we could defer additional Full Time Equivalent (FTE) appointments, reducing potential costs. This data empowers us to engage with management on investment opportunities based on fact.“

— Kim Collison, Director of Laboratory Services, Advanced Technology Laboratories, Spectrum Health, Grand Rapids, Michigan


Results: 100%+ growth capacity identified

  • Existing systems could bear a 100%+ increase in volume.
  • Service delivery and staff utilization levels could remain unaffected.
  • Spectrum Health ATL could actively seek opportunities to push Hepatitis and other associated infectious disease volumes to the laboratory.
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