How one NHS Trust achieved 900% ROI through improved, sustainable performance.
Learn how Nottingham University Hospitals NHS Trust could save on cost and improve turnaround time using LTS Health's unique combination of consulting, technology and learning.
Sub-optimal performance in Histopathology and Blood Science Service.
Increasing costs and underachieved turnaround times leading to potential penalties and deteriorated quality to patients.
Solve the challenge from a process perspective.
Combine Consulting, PinpointBPS® and Power of Process.
Identify areas for immediate improvement.
Ensure success and sustainability.
£635,000 in realisable savings
900% return on investment (ROI)
Quality service to patients
Nottingham University Hospital was facing operational challenges that had impacted TAT targets and increased cost, which could have resulted in penalties or, worse, deteriorated access and service to patients.
LTS Health worked with the Trust to address this challenge from a process perspective, providing a holistic view of all activities and associated performance and identifying areas for immediate improvement. Beyond the compelling business case related to financial and TAT targets, there was the need to effectively address service delivery to patients and ensure timely access to tests that are often life-critical.
Addressing sub-optimal performance is critical to any laboratory - but how do you make it sustainable? LTS determined the best course of action to be...
Provide certainty in addressing TAT targets through a rectification of the Trust’s current service quality issues.
Meet the Trust’s Cost Improvement Programmes (CIP) target by identifying realisable savings from the blood science service.
Develop an implementation and sustainability plan - owned and managed by the Trust - to realise improvements and savings.
Develop skills and knowledge to ensure the sustainability of improvements.
Business process innovation
LTS, acting as consulting partner to the Trust, takes a unique approach to business process re-engineering (BPR) which is underpinned by their proprietary technology PinpointBPS®. This tool allows for the accurate systems simulation of a diagnostics environment, in order to test hypotheses for changes to existing processes and quantify the impact that those changes will have on performance (cost, TAT and quality) before implementation. The simulation provides a safe environment in which to run scenarios and set clear objectives, KPIs and actions for delivering the identified improvement.
LTS’ BPR service involved several phases that encouraged both participation of Trust staff and transfer of knowledge to the teams responsible for the implementation of those changes. The project components included: