Ensure improved staff performance and boost morale along the way.
How did Spectrum Health leverage latent capacity to significantly improve clinical performance, using its existing staff complement?
Context: Improving Workforce Utilization
Spectrum Health identified the opportunity for smoothing of their workforce utilization. The rotation of staff between molecular work areas was impacting clinical performance in and supervisors were routinely performing work in the laboratory instead of managerial responsibilities.
Approach: Workload Simulation
Specific scenarios were tested, reducing staff numbers to simulate absenteeism and test staff reallocations. Scenarios with limited service delivery impact and acceptable staff workload were selected. With this knowledge, a detailed reallocation plan was set up based on every workforce eventuality.
“Reviewing latent capacity and Turnaround Time (TAT) targets we developed a new staffing model based on pods rather than individual tests”
— Kim Collison, Director of Laboratory Services, Advanced Technology Laboratories, Spectrum Health, Grand Rapids, Michigan
Results: Improved Quality, Performance and Morale
- Reduced peak area utilization by 12%
- Increased throughput reliability
- Improved workforce morale